Frequently Asked Remodeling Questions

Remodeling – General
Moss Building & Design

My Project

How do I get started with a remodeling project?

Chances are you have a good idea of the changes you’d like to make, so the first big step is finding the right company to work with. We’ve provided a contractor checklist to help ensure that you ask the right questions when you get estimates.

You should try to give as many details as possible to be sure the bids are based on the same specifications, otherwise they’ll be hard to compare. Communication during this initial phase will also give you a good idea how comfortable you’ll be working with each company.

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How much will my remodeling project cost?

There are so many variables with each project that it’s impossible to provide an estimate without seeing your home and talking about what you want to do. We are more than happy to give you a free estimate, which you can get started online or by calling us at 703-961-7707.

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How long does a typical remodeling project take?

It really depends on the specifics of your job, but as a rough estimate, a complete Bathroom Remodel usually takes 2-3 weeks from the start of installation to completion. A Kitchen Remodel takes 3-4 weeks and a Basement Remodel takes 4-5 weeks. Additions cover such a wider range of options, it’s difficult to give a range.

You may want materials that need to be ordered ahead, which factors into how long you job will take, but we work with you every step of the way to make sure there are no surprises.

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Can I do some of the work myself?

We’ve had many homeowners express interest in doing part of a project themselves. We are more than happy to work it out with you and provide just the level of professional assistance you need to complete your project.

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Can I provide my own material?

For items like vanities, light fixtures, bath fixtures, etc. you are welcome to supply your own materials. We have had customers handle it on their own, though it inevitably impacts the timing of a job. Since we are the specialists in remodeling, our guidance and network of suppliers are usually preferred.

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How long has your company been in business?

MOSS is a family-owned business that has been remodeling homes in the Northern Virginia area since 2001. We have hundreds of satisfied customers who would be happy to talk with you about their experience with Moss.

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Does Moss do insurance work?

Yes, we are happy to work directly with your insurance company to get your job done quickly and efficiently with as little bother for you as possible.

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Can you do the entire remodeling project?

We handle all areas of your remodeling project including electrical, plumbing, carpentry, installation work, and even design. You do not need to contract anyone else.

Our experienced Customer Success Manager will walk you through all the decisions you need to make, and we welcome you to our design showroom in Chantilly where you can “test drive” some of your options. We strive to make your remodeling experience as pleasant and stress-free as possible.

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Is Moss Building & Design insured and licensed?

Yes. Moss Building & Design carries both liability and worker’s compensation insurance. You can view these online and we will also provide copies of these licenses once we start work. Moss Building & Design is also licensed with the Commonwealth of Virginia and any subcontractors that we hire for plumbing, electrical, etc. are also all licensed.

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Does Moss belong to any professional organizations?

Yes. We belong to the National Association of the Remodeling Industry Institute (NARI) and have even had one of our owners complete the NARI Green Certification program.  We also belong to the National Kitchen & Bath Association (NKBA).

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Do you have references?

Yes. Many of our customers have written unsolicited testimonials for our work. We will be happy to supply you with a list of customers and we also offer a checklist to use as a guide when interviewing customer references.

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Can you give me a rough breakdown of how my project will progress?

There are many variables that will impact how long your job will take, but the following is a break down of how the project phases usually progress.

  1. The Design or Planning Phase – during this phase you will be working with your Project Designer and architect to design and draw up plans for your new space.
  2. The Preparation Phase – from the signing of the contract until the actual construction begins. Materials are selected, design is finalized, and construction is scheduled. Moss obtains necessary permits. Our Project Designer will continue to work closely with you during this phase. Your Project Coordinator will upload all details on MOSS Online. Here is where all the information related to your project will be kept for easy access.
  3. The Construction Phase – when the actual construction work is done. After this phase, your project will be substantially completed and is usable.
  4. The Wrap-Up Phase – you and your Project Manager will draw up a final punch-list of any touch-up items left and agree on a schedule for their completion.

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How will I keep track of everything I need to do and how can I possibly remember all the selections I make?

Our dedicated Project Designers stay on top of all of the project details. MOSS Online is the perfect tool to review all of your project details online, whenever you want. MOSS Online contains all of your project information (plans, specifications, budget, material, colors, etc.)

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When do I need to pay for my remodeling project?

Typically, a deposit is paid at the signing of the contract so that materials can be ordered and purchased. This also holds a spot for you in our work schedule. From that point on, payment is broken down into intervals based on project milestones.

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Who do I call if there is a question or problem with my project?

You will be given all numbers for your Project Manager when you meet for your pre-project run-through. Your Project Manager will be onsite every day and will have remote access to email. Still, if for some reason you can’t reach your Project Manager, the owners and customer service personnel are also available to help.

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Do I need to leave my home during the remodeling process?

No. In fact most of our customers stay at home during the remodeling process. We will make every accommodation we can to disrupt your lives as little as possible. We believe that the experience of going through the home improvement process is as important as the construction itself.

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Do I have to get involved with permits and inspections?

We handle all permitting and arrange for all necessary inspections.

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Will your company take care of the trash and debris disposal?

The personnel working at the residence, unless the homeowner states otherwise, handles all trash and debris removal. If you’re having a large project done, a dumpster may be left on the premises while needed. Your Project Manager will work will you to determine the best placement.

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