The MOSS Process

How Does the Remodeling Process Work?

At MOSS you’ll receive a unique experience that is different from other remodelers.  We share our experience from over 7,300 completed projects and those experiences have helped us craft a seamless process for you, our customers.

Step 1:  Free Consultation

You’re MOSS Sales Consultant will listen to your needs and provide feedback and guidance to help you make the best remodeling decision for you and your family.

Step 2:  Receive a Fixed Cost Proposal

After you meet with your Sales Consultant, you’ll receive a proposal that you can trust is fair and accurate.  Your Sales Consultant will work with you until you reach a scope, concept design and budget that fits your needs.

Step 3:  Introduction to your Project Designer and Project Manager

After you sign your contract your Sales Consultant will introduce you to your Project Designer and Project Manager.  You’ll be working very closely with this team throughout your renovation.

Step 4:  Design & Selections

Your Project Designer will assist you with the project details, timeline, and selections; be your advocate and introduce you to MOSS Online.

Step 5:  Project Planning

MOSS Online allows you to plan for every detail.  View your selections, budget, change orders and more with full transparency.  You’re in the drivers seat!

Step 6:  Communication & Delivery

Your Project Manager manages the day to day tasks of your project and ensures things are going as planned.  Regular communication is essential and you will work with your Project Manager to determine a communication plan.

Our highly trained technicians are talented, trustworthy, and respectful.  They understand the impact a renovation has on your daily life and will maintain a safe and clean work environment.

Step 7:  100% Satisfaction

Beginning with your initial phone call and throughout your time working with MOSS, you can rely on your Customer Success Manager who will be your personal point of contact. Their job is to make sure that you are 100% satisfied.  Once you are a MOSS customer, you are part of the MOSS family for life.