Natalie’s Library
What does the design-build process look like at MOSS?
Natalie’s answer
“MOSS uses a 7-step design-build process: consultation, path selection, team assignment, design, project planning, construction, and Customer for Life follow-through, all under one roof with a fixed-cost proposal before any work begins.”
Why design-build?
Traditional remodeling separates the design and construction phases, you hire an architect, then bid the project to contractors. Design-build brings both under one roof, which reduces finger-pointing, eliminates re-design when bids come in high, and gives you a single point of accountability throughout the project.
The 7 steps of the MOSS process
1. Discuss your vision: A free consultation with a non-commissioned Project Developer. We listen first.
2. Determine your path: We present options that fit your goals and budget, leading to a fixed-cost proposal.
3. Get started with your team: Once you sign, your dedicated team is assigned, Project Developer, MOSS 360 Architect, Project Designer, and Production Manager.
4. Superior design experience: Our MOSS 360 Architects and Project Designers design your project and make selections with you in real-time using our 3D visualization tools.
5. Customized project plan: Your Production Manager delivers a formal project plan, schedule, site plan, communication plan, and safety plan, all accessible in your MOSS Online portal.
6. Construction: A dedicated Project Manager supervises all in-home work, quality control, and communication.
7. Customer for Life: When your project is complete, you join the MOSS family. We stay in touch, handle warranty issues, and offer ongoing support.