Natalie’s Library
What kind of warranty does MOSS offer on its work?
Natalie’s answer
“MOSS backs every project with a written multi-year workmanship warranty, plus a Customer for Life program that handles small post-completion adjustments and warranty calls long after the formal warranty period, because the relationship is the product.”
The formal warranty
Every MOSS project ships with a written workmanship warranty that covers MOSS-installed work, cabinetry installation, tile, paint, finish carpentry, plumbing and electrical labor, for multiple years after substantial completion. Manufacturer warranties on appliances, fixtures, and materials run in parallel and are typically longer (5 to 25 years depending on the manufacturer).
Customer for Life
Beyond the formal warranty, MOSS runs a Customer for Life program: when something needs adjusting six months, two years, or five years after your project is done, you call the same team that built it. Drawer that needs realigning, grout touch-up, settling crack in drywall, those calls get handled. MOSS's repeat-and-referral rate is the reason this program exists; it's how the business has grown.
Why this matters in remodeling specifically
Remodels touch your home's most heavily-used spaces. Small things show up months later, a faucet that develops a drip, a cabinet hinge that loosens. Most contractors are unreachable by then. MOSS keeps the relationship live because the next project a happy client refers is worth more than the cost of a follow-up service call.