What is the whole-home remodel process with Moss in Kensington?

MOSS Building & Design is a design-build firm, which means one integrated team guides your Kensington whole-home remodelfrom the very first conversation through final walkthrough. Rather than hiring a separate architect, an independent designer, and then a general contractor, three separate contracts, three separate relationships, and the coordination challenges that come with them, you work with a single accountable MOSS team that carries your project continuously from vision to completion.

The process begins with Explore, Research and Evaluation, where you learn about the MOSS approach, review past projects, and understand realistic costs and selections. MOSS's AI tool Natalieis available here to help you explore the full universe of possible solutions for your home. From there, MOSS moves into Create a Solution for Your Vision, a no-obligation, complimentary step that includes a virtual discovery session, an in-home consultation, and a formal project presentation. A non-commissioned Project Developer leads this phase, meaning their only focus is understanding what is right for you, not closing a sale. Once you are ready to move forward and sign your contract, you Get Started With Your Team: your Senior Project Developer, Senior Project Architect, Senior Project Designer, and Senior Project Manager are assigned and project development begins immediately. Next comes the Superior Design Experience, where MOSS 360 Architects and Project Designers work with you in real time on selections and let you visualize the finished home in virtual reality before a single wall is touched. Your Senior Project Manager and Project Manager then Develop Your Customized Project Plan, delivering a formal document that covers the site plan, project schedule, communication plan, and safety plan, all accessible through your online portal, MOSS Online. Construction launches in Start Constructing Your Dream Home, with a dedicated Project Manager on-site overseeing quality control, safety, cleanliness, and daily communication, while your Senior Project Manager ensures the broader project stays on track. The process closes with Customer for Life Perks, welcoming you into ongoing MOSS support well after your project is complete.

This integrated structure serves Kensington homeowners particularly well. With a single team accountable from design through construction, the detailed architectural drawings produced during the design phase are the same documents used to pull permits through Montgomery County's Department of Permitting Services, and, where applicable, to satisfy the Historic Preservation Commission's review of exterior alterations. Accurate, coordinated plans mean fewer surprises when construction crews open walls in older Kensington homes, and any unexpected conditions discovered on-site are addressed by the same team that designed the project, not handed off between competing firms.