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About Moss Building & Design

Northern Virginia’s Best General Contractor

Why should you choose MOSS?

Because everything we do is centered around you.
trust
Trust

Trust is one of the most important things when considering a contractor to remodel your home. As your contractor, we will be in your home day in and day out and we want you to feel comfortable having us in your home.

 

Why are we trustworthy? We have over 700 Angie’s List reviews from satisfied customers, in addition to being a nine time Angie’s List Super Service Award Winner.

 

Our customers have also told us that not only do they trust us with their home, but they trust us with their friends and loved ones. 70% of our customers are repeat clients or referrals.

 

The relationships we create with our customers last a lifetime. 85% of our customers consider themselves a customer for life!

Transparency

Finding a remodeler you can trust goes hand in hand with transparency. We can assure you that your remodeling process will be transparent, and you will be informed of every detail along the way.

 

How are we transparent? Our non-commissioned Sales Consultants will provide a free, thorough consultation to understand your needs, provide a detailed scope of work that you can trust is fair and accurate. We share our experience from over 7,000 completed projects and provide you with the information you need to make informed decisions.

 

Once we agree to work together, Moss Online is used to provide transparency during construction. You can view your schedule, selections, change orders, and budget in real-time!

Moss Building & Design
Character

Our Guiding Principles pave the way for a high quality remodeling process.  We hold our integrity to the highest degree and deliver projects that align with our transparent, trustworthy approach.

 

Our highly skilled employees and trade partners are background checked and badged, so you know that the person arriving at your home is a trustworthy Moss employee or partner.

 

We build relationships with our customers through geographically focused, full service, MOSS teams that can accommodate any project type. Your team is your team for life, and they’ll begin to feel like family!

 

The MOSS experience is driven by our Guiding Principles of Safety, High Quality, High Performance, Customer Focus and Fairness.

The Proof Is In The Numbers

MOSS is the largest full-service design build firm in Northern Virginia.  We pull more permits in Fairfax County and Arlington County than any other remodeler in NOVA.  We have become the biggest and best remodeler in Northern VA by focusing on our customers as is reflected in our customer statistics you see here.  Our customer satisfaction rate far exceeds the industry average which is less than 35%.

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Repeat Customer & Referral Rate0
Customer Satisfaction Rate0

In Our Customer’s Words

You’re in the best of hands.

Shannan S., Herndon, basement bathroom

After successfully completing several smaller projects for me, and seeing the quality of work and professionalism of the team, I am now a repeat customer with Moss Building and Design, and hired them to build a full bathroom in my basement. From my first interactions with Camille Delew, the sales and design consultant who negotiated the details and outlined the design, through my final interaction with Marty Fletcher, the project manager, who conducted the final review, the Moss team set themselves apart through seamless support. Valerie Irons, a customer care manager, met with me to walk me through the design process, the unique project management tool (love it!), and offered whatever level of support I needed to make material selections. Valerie was my central point of contact through out the project. Whoever I reached out to, they coordinated the answer/solution and kept each other in the loop. I appreciated that. The build team did a great job. Elwood and Jamey became like extended family, respectful of my home, aware of my pets, and diligent in the build. They did the yeoman’s share of the work and left my home cleaner than when they started! Kevin and Frank were expert craftsman wiring for new light fixtures and electrical circuits, and all the hidden plumbing work that make civilization civilized.

Shannan S., Herndon, basement bathroom

After successfully completing several smaller projects for me, and seeing the quality of work and professionalism of the team, I am now a repeat customer with Moss Building and Design, and hired them to build a full bathroom in my basement. From my first interactions with Camille Delew, the sales and design consultant who negotiated the details and outlined the design, through my final interaction with Marty Fletcher, the project manager, who conducted the final review, the Moss team set themselves apart through seamless support. Valerie Irons, a customer care manager, met with me to walk me through the design process, the unique project management tool (love it!), and offered whatever level of support I needed to make material selections. Valerie was my central point of contact through out the project. Whoever I reached out to, they coordinated the answer/solution and kept each other in the loop. I appreciated that. The build team did a great job. Elwood and Jamey became like extended family, respectful of my home, aware of my pets, and diligent in the build. They did the yeoman’s share of the work and left my home cleaner than when they started! Kevin and Frank were expert craftsman wiring for new light fixtures and electrical circuits, and all the hidden plumbing work that make civilization civilized.

Michelle W., Arlington, handyman services

It went very well. I had handyman services for a day and he was able to achieve quite a bit on my list including rebuilding a picket fence with new cross bars and pickets, and a new gate/lock/hinge. He even had time to custom cut the picket tops so that they looked just like the old ones. He was very nice, considerate, knowledgeable and skilled. I would really like to have them come back on a regular basis to get things done around the house!

Michelle W., Arlington, handyman services

It went very well. I had handyman services for a day and he was able to achieve quite a bit on my list including rebuilding a picket fence with new cross bars and pickets, and a new gate/lock/hinge. He even had time to custom cut the picket tops so that they looked just like the old ones. He was very nice, considerate, knowledgeable and skilled. I would really like to have them come back on a regular basis to get things done around the house!

Ruth A., Burke, multiple remodels

Moss Building and Design is fantastic! We used them last year for a major remodel to our new house, and we were very pleased. This year we wanted to make some major changes to our daylight basement. We again went through the process of soliciting bids from four solid remodeling companies to make sure that we had a good sense of cost. Based on our prior experience with Moss, their great employees and management, practical design, and price, we picked Moss again. Like last time, they were not the lowest bidder nor the highest in terms of price. (Note: This is the FIRST remodeling contractor that we have ever chosen to do business with a second time.) One of the owners, Justin, came out to the house and confirmed that we could have the same project manager again. We requested Bob Keene, as well as the same customer care manager, Kristen Corbett. Why? Because they had done such a great job last time and because they have always been pleasant, honest, flexible, and direct with us. So, Bob and Kristen helped us again with numerous design and materials decisions. They and the entire Moss team helped us stay on track. Moss, as a company, and as individual employees, knows how to keep a project moving forward and completed in the agreed upon timeframe. They were flexible when we decided to add crown molding to the scope of work. We were flexible in that it would take a bit more time. End result: Our daylight basement is stunning! The bathroom now has a great layout and is aging-in-place friendly and gorgeous! Our laundry room now works for us too. Bottom line: Moss does outstanding work by skilled, permanent employees; provides superior service (Bob and Kristen always took my calls or called me back on the same day), and offers a fair price. We would choose them again without hesitation. Check their references, and you will see lots of repeat customers.

Ruth A., Burke, multiple remodels

Moss Building and Design is fantastic! We used them last year for a major remodel to our new house, and we were very pleased. This year we wanted to make some major changes to our daylight basement. We again went through the process of soliciting bids from four solid remodeling companies to make sure that we had a good sense of cost. Based on our prior experience with Moss, their great employees and management, practical design, and price, we picked Moss again. Like last time, they were not the lowest bidder nor the highest in terms of price. (Note: This is the FIRST remodeling contractor that we have ever chosen to do business with a second time.) One of the owners, Justin, came out to the house and confirmed that we could have the same project manager again. We requested Bob Keene, as well as the same customer care manager, Kristen Corbett. Why? Because they had done such a great job last time and because they have always been pleasant, honest, flexible, and direct with us. So, Bob and Kristen helped us again with numerous design and materials decisions. They and the entire Moss team helped us stay on track. Moss, as a company, and as individual employees, knows how to keep a project moving forward and completed in the agreed upon timeframe. They were flexible when we decided to add crown molding to the scope of work. We were flexible in that it would take a bit more time. End result: Our daylight basement is stunning! The bathroom now has a great layout and is aging-in-place friendly and gorgeous! Our laundry room now works for us too. Bottom line: Moss does outstanding work by skilled, permanent employees; provides superior service (Bob and Kristen always took my calls or called me back on the same day), and offers a fair price. We would choose them again without hesitation. Check their references, and you will see lots of repeat customers.

Andrea K., Great Falls, kitchen

This is our fourth, and largest, project with MOSS and we were extremely pleased, as always. Our project manager, Matt, was very knowledgeable and detail oriented, taking care of us like family. Jodi, our Customer Care Manager, made the process as stress free as possible and the finish selection both easy and enjoyable. There was excellent communication from MOSS. We knew who was coming when and if there was a delay we were informed promptly. Their workforce was diligent and on-task. All of MOSS’s employees were careful, respectful, and very clean. During the project, the roofing sub-contractor had some difficulties. Another roofing subcontractor was quickly found that fixed the problem and MOSS got the project moving again. The other issue we had was that the cabinet coloring was uneven. Matt and Jodi worked with the cabinet manufacturer to have the fronts redone until they were perfect with very little hassle for us. We were exceedingly pleased with MOSS and highly recommend them. We already thinking of our next MOSS project.

Andrea K., Great Falls, kitchen

This is our fourth, and largest, project with MOSS and we were extremely pleased, as always. Our project manager, Matt, was very knowledgeable and detail oriented, taking care of us like family. Jodi, our Customer Care Manager, made the process as stress free as possible and the finish selection both easy and enjoyable. There was excellent communication from MOSS. We knew who was coming when and if there was a delay we were informed promptly. Their workforce was diligent and on-task. All of MOSS’s employees were careful, respectful, and very clean. During the project, the roofing sub-contractor had some difficulties. Another roofing subcontractor was quickly found that fixed the problem and MOSS got the project moving again. The other issue we had was that the cabinet coloring was uneven. Matt and Jodi worked with the cabinet manufacturer to have the fronts redone until they were perfect with very little hassle for us. We were exceedingly pleased with MOSS and highly recommend them. We already thinking of our next MOSS project.

Cheryl D., Herndon, bathroom & kitchen

This is the third time I have worked with Moss. The Moss employees are top notch. Kristen and Bob went out of their way to make me happy during the project. Here are just a few examples below. Kristen was great helping to narrow down millions of choices out there for me. She sensed my style and researched items for me in advance. For example, she researched lighting so I wouldn’t spend days trying to figure out what I wanted. From the pendant lights, to chandeliers, to sconces, I would taken over a year to figure that out. I took a picture of a unique vessel sink and waterfall faucet that I loved in a restaurant. Not only did Kristen find it, she made sure it was a smaller version that would fit my space. Left on my own, I either would have never found it, or ordered the wrong size. Bob was always ready answer any question or respond to any request I had. Moving lights, adding shelving, changing knobs, there wasn’t anything that he refused to do. He and Dean are perfectionists. Items I wouldn’t have caught, they took care of. The shelf where the microwave was to go was very plain. Dean decided to match the molding from the cabinets and put it on the shelf giving it a beautiful finished look. When it was done I thought, “Wow, what a difference!” He said he would remove it if I didn’t like it. I told him he was crazy, this is exactly why I hire Moss to do my jobs. Bob was on top of everything, filling all my requests. When the subcontractor didn’t build the trashcan properly, Bob went back to the subcontractor and insisted they make it right. He had them order the correct parts and reconstructed the built-in trashcan correctly. Moss makes the process easy. Expectations are laid out in advance, however, they are willing to work with you during the project to make changes. They pay attention to detail (note the molding example above). If something comes up during the project where the design will not work (say tiling) I would receive a call and have the opportunity to look at it and make a decision on how to handle it. Other contractors, I hear, will just make the decision themselves and the homeowner will have to live with THEIR decision. This doesn’t happen often, but, when it did, I was involved.

Cheryl D., Herndon, bathroom & kitchen

This is the third time I have worked with Moss. The Moss employees are top notch. Kristen and Bob went out of their way to make me happy during the project. Here are just a few examples below. Kristen was great helping to narrow down millions of choices out there for me. She sensed my style and researched items for me in advance. For example, she researched lighting so I wouldn’t spend days trying to figure out what I wanted. From the pendant lights, to chandeliers, to sconces, I would taken over a year to figure that out. I took a picture of a unique vessel sink and waterfall faucet that I loved in a restaurant. Not only did Kristen find it, she made sure it was a smaller version that would fit my space. Left on my own, I either would have never found it, or ordered the wrong size. Bob was always ready answer any question or respond to any request I had. Moving lights, adding shelving, changing knobs, there wasn’t anything that he refused to do. He and Dean are perfectionists. Items I wouldn’t have caught, they took care of. The shelf where the microwave was to go was very plain. Dean decided to match the molding from the cabinets and put it on the shelf giving it a beautiful finished look. When it was done I thought, “Wow, what a difference!” He said he would remove it if I didn’t like it. I told him he was crazy, this is exactly why I hire Moss to do my jobs. Bob was on top of everything, filling all my requests. When the subcontractor didn’t build the trashcan properly, Bob went back to the subcontractor and insisted they make it right. He had them order the correct parts and reconstructed the built-in trashcan correctly. Moss makes the process easy. Expectations are laid out in advance, however, they are willing to work with you during the project to make changes. They pay attention to detail (note the molding example above). If something comes up during the project where the design will not work (say tiling) I would receive a call and have the opportunity to look at it and make a decision on how to handle it. Other contractors, I hear, will just make the decision themselves and the homeowner will have to live with THEIR decision. This doesn’t happen often, but, when it did, I was involved.

Katie S., Fairfax, Kitchen remodel

Extremely pleased with our first-floor renovation. From Nick in Sales, Jason to help close the deal, Megan our designer, and Bob the project manager, we were listened to and treated respectfully...Prior to work starting, Bob told me he was hoping for 8-10 weeks. We were back in our kitchen in 8 weeks!... Some small details that I appreciated: 1)There was no dumpster in my driveway. Living on a pipestem is hard enough from a parking perspective. It was great not to have a huge dumpster taking up 3/4 of our driveway. Trash was put in the driveway but picked up within 2-3 days. 2)Moss Online. I loved being able to log in and view my schedule and it is great to look back to see design selections if I want to match anything for future purchases. 3)Clean up each day. The house was always left in a safe, usable condition. Working with Nick, Megan and Bob was seamless. They truly work together as a team to make things right for their customers. Highly recommend Moss (and we are already using them again for our fireplace!)

Katie S., Fairfax, Kitchen remodel

Extremely pleased with our first-floor renovation. From Nick in Sales, Jason to help close the deal, Megan our designer, and Bob the project manager, we were listened to and treated respectfully...Prior to work starting, Bob told me he was hoping for 8-10 weeks. We were back in our kitchen in 8 weeks!... Some small details that I appreciated: 1)There was no dumpster in my driveway. Living on a pipestem is hard enough from a parking perspective. It was great not to have a huge dumpster taking up 3/4 of our driveway. Trash was put in the driveway but picked up within 2-3 days. 2)Moss Online. I loved being able to log in and view my schedule and it is great to look back to see design selections if I want to match anything for future purchases. 3)Clean up each day. The house was always left in a safe, usable condition. Working with Nick, Megan and Bob was seamless. They truly work together as a team to make things right for their customers. Highly recommend Moss (and we are already using them again for our fireplace!)

Christine H., Fairfax, Kitchen remodel

Moss takes great pride in the reputation they enjoy and it shows in their approach to customers, in the culture of the business and directly in the employees. They have transformed my house, given my family the open kitchen concept of our dreams, and improved the way we use all the available space. Yes, I'll use them again!

Christine H., Fairfax, Kitchen remodel

Moss takes great pride in the reputation they enjoy and it shows in their approach to customers, in the culture of the business and directly in the employees. They have transformed my house, given my family the open kitchen concept of our dreams, and improved the way we use all the available space. Yes, I'll use them again!

Tom M Oakton, Basement with media room

Approximately six years ago we made the very difficult decision to finish our basement. Why was this difficult? For one, it was a very major expense. We also had no idea how to lay out the basement to get maximum benefit of the space. In addition, we had concerns of potential water damage to any investment due to previous linkage in the basement. Finally, neither my wife nor I felt we had any type of home design capability. To address all of these issues we selected Moss as our contractor. During our contractor selection process Moss was able to overcome each of our concerns. While in the construction process they periodically engaged us in modifications to the original design that would not only improve the functionality of our basement but also enhance the aesthetics such as; reallocating support columns to expand the usability of rooms, incorporating archways to tie into the design of the rest of our home, taking what we thought was a structural roadblock in the ceiling of our bar area by making it positive accent and finally, recommending flooring that would enhance the look of our investment. All in all we are extremely pleased with the final product and truly enjoyed the collaborative process. We feel this was money very well spent in terms of additional usage of our home as well as significantly increasing the value.

Tom M Oakton, Basement with media room

Approximately six years ago we made the very difficult decision to finish our basement. Why was this difficult? For one, it was a very major expense. We also had no idea how to lay out the basement to get maximum benefit of the space. In addition, we had concerns of potential water damage to any investment due to previous linkage in the basement. Finally, neither my wife nor I felt we had any type of home design capability. To address all of these issues we selected Moss as our contractor. During our contractor selection process Moss was able to overcome each of our concerns. While in the construction process they periodically engaged us in modifications to the original design that would not only improve the functionality of our basement but also enhance the aesthetics such as; reallocating support columns to expand the usability of rooms, incorporating archways to tie into the design of the rest of our home, taking what we thought was a structural roadblock in the ceiling of our bar area by making it positive accent and finally, recommending flooring that would enhance the look of our investment. All in all we are extremely pleased with the final product and truly enjoyed the collaborative process. We feel this was money very well spent in terms of additional usage of our home as well as significantly increasing the value.

MOSS Leadership

Safety, High Quality, Customer Focus, Fairness, High Performance

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