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Home Design and Remodeling Process

Northern Virginia’s Top Home Remodeling Contractor

How Does the Remodeling Process Work?

At MOSS you’ll receive a unique experience that is different from other remodelers.  We share our experience from over 7,300 completed projects and those experiences have helped us craft a seamless process for you, our customers.

Step 1:  Discuss your vision and goals

Receive free consultation with a non-commissioned Sales Consultant to better understand your vision and requirements for your project. We will collaborate with you to find the right solution for you and your family.

Step 2:  Determine your path

There are various paths you can take to get to the best outcome for your project. Your Sales Consultant will walk you through the options that are best for you to arrive at a detailed, fixed-cost proposal.

Step 3:  Get started with your team

Once you’ve signed your contract and paid your initial deposit, your team will be assigned and project development will begin. Your team includes your Sales Consultant, MOSS 360 Architect, Project Designer, Production & Project Manager who will guide you through the planning phase of your project.

Step 4:  Enjoy a superior design experience

Our best-in-class MOSS 360 Architects and Project Designers design your project and make selections with you in real-time. Our design team uses superior design capabilities to bring your vision to life.

Step 5:  Develop your customized project plan

Your Production Manager and Project Manager deliver a formal project plan that includes a site plan, project schedule, communication plan, and safety plan. These plans, along with your budget, selections and change orders can all be viewed in your online project management portal, MOSS Online.

Step 6:  Start constructing your dream home

A dedicated Project Manager is assigned to your project and is responsible for supervising all in-home construction, quality control, safety control, site cleanliness, communication, and informing technicians of their day-to-day duties and goals.

Your Production Manager oversees the success of the construction of your project. In collaboration with you and the rest of the team they plan and manage the overall project, and ensures you have a great remodeling experience.

Our highly trained technicians are talented, trustworthy, and respectful. They adhere to Moss Construction and Service Standards. They understand the impact a renovation has on your daily life and will maintain a safe and clean work environment.

Step 7:  Enjoy customer for life perks

Our goal is for you to be 100% satisfied. We create a home that you’re proud of, but it doesn’t end there. Once you are a Moss customer, you are part of the MOSS family for life.

Design Days of Summer are Back! Request a free design center consultation!

Qualifying remodels will also receive no interest, no payments for 6 months!

Home Design & Remodeling Services in Northern VA

Driving value for you in every step

Kitchens

The kitchen is often the centerpiece of a home, acting as a gathering place for family and friends.  It’s commonly sought to be a functional space that allows for entertaining and everyday comfort.

Additions

While some remodeling projects can free up space, home additions are the only projects that allow square footage to be added. When we meet with you, we will talk you through the different possibilities for your home.

Living Spaces

small living room can be a challenge. You need to make it comfortable without being cramped. You also need to include essential furniture like a sitting area, coffee table, and shelving. The best way to achieve balance in a small living room is by choosing the right furniture and minimizing the amount of clutter.

Basements

Basement remodeling is a great way to make the most of a preexisting space by transforming it into the bonus living area you’ve always wanted. Whether you’d like to transform your basement into a home theater, man-cave, guest room, play room or just a cool space with a pool table and bar area, MOSS can help.

Bed & Bath

Today, bathrooms are much more than a functional necessity.  Homeowners want luxury and comfort in their bathroom remodel.  MOSS can turn your master bath into a serene, spa-like retreat, or give your guest bathroom a much needed update.

Exteriors

Now that we are entering October it’s the perfect time, not only to get interior home improvements off your list, but also to focus on the exterior.

Craftsmanship, Design, Management

Northern Virginia's #1 Remodeling Home Design and Build Company

Craftsmanship

Custom, Hand-crafted Beauty

Highly skilled employees and trade partners are background checked and badged.

 

Proprietary MOSS construction standards exceed code and assure high quality.

 

High quality products from long-established and well-known American based manufacturers.

Design

Aesthetic and Functional Perfection

Over 4,000 projects and 300 years of combined remodeling experience designing and building home additions in Northern VA.

 

Non-commissioned sales, design and construction staff are prepared to provide you with an industry-best remodeling experience.

 

Collaborative design process that focuses on your needs and let’s you see your home addition before construction even begins with our proprietary MOSS 360 Virtual Reality.

Management

Communication, Organization, Efficiency

MOSS Online provides a full view of real-time schedule, financials, selections, and more for your home addition.

 

Fair and accurate upfront pricing without a commitment.

 

Comprehensive site protection to maximize life in your home during your home renovation.

In Our Customer’s Words

You’re in the best of hands.

Shannan S., Herndon, basement bathroom

After successfully completing several smaller projects for me, and seeing the quality of work and professionalism of the team, I am now a repeat customer with Moss Building and Design, and hired them to build a full bathroom in my basement. From my first interactions with Camille Delew, the sales and design consultant who negotiated the details and outlined the design, through my final interaction with Marty Fletcher, the project manager, who conducted the final review, the Moss team set themselves apart through seamless support. Valerie Irons, a customer care manager, met with me to walk me through the design process, the unique project management tool (love it!), and offered whatever level of support I needed to make material selections. Valerie was my central point of contact through out the project. Whoever I reached out to, they coordinated the answer/solution and kept each other in the loop. I appreciated that. The build team did a great job. Elwood and Jamey became like extended family, respectful of my home, aware of my pets, and diligent in the build. They did the yeoman’s share of the work and left my home cleaner than when they started! Kevin and Frank were expert craftsman wiring for new light fixtures and electrical circuits, and all the hidden plumbing work that make civilization civilized.

Shannan S., Herndon, basement bathroom

After successfully completing several smaller projects for me, and seeing the quality of work and professionalism of the team, I am now a repeat customer with Moss Building and Design, and hired them to build a full bathroom in my basement. From my first interactions with Camille Delew, the sales and design consultant who negotiated the details and outlined the design, through my final interaction with Marty Fletcher, the project manager, who conducted the final review, the Moss team set themselves apart through seamless support. Valerie Irons, a customer care manager, met with me to walk me through the design process, the unique project management tool (love it!), and offered whatever level of support I needed to make material selections. Valerie was my central point of contact through out the project. Whoever I reached out to, they coordinated the answer/solution and kept each other in the loop. I appreciated that. The build team did a great job. Elwood and Jamey became like extended family, respectful of my home, aware of my pets, and diligent in the build. They did the yeoman’s share of the work and left my home cleaner than when they started! Kevin and Frank were expert craftsman wiring for new light fixtures and electrical circuits, and all the hidden plumbing work that make civilization civilized.

Michelle W., Arlington, handyman services

It went very well. I had handyman services for a day and he was able to achieve quite a bit on my list including rebuilding a picket fence with new cross bars and pickets, and a new gate/lock/hinge. He even had time to custom cut the picket tops so that they looked just like the old ones. He was very nice, considerate, knowledgeable and skilled. I would really like to have them come back on a regular basis to get things done around the house!

Michelle W., Arlington, handyman services

It went very well. I had handyman services for a day and he was able to achieve quite a bit on my list including rebuilding a picket fence with new cross bars and pickets, and a new gate/lock/hinge. He even had time to custom cut the picket tops so that they looked just like the old ones. He was very nice, considerate, knowledgeable and skilled. I would really like to have them come back on a regular basis to get things done around the house!

Ruth A., Burke, multiple remodels

Moss Building and Design is fantastic! We used them last year for a major remodel to our new house, and we were very pleased. This year we wanted to make some major changes to our daylight basement. We again went through the process of soliciting bids from four solid remodeling companies to make sure that we had a good sense of cost. Based on our prior experience with Moss, their great employees and management, practical design, and price, we picked Moss again. Like last time, they were not the lowest bidder nor the highest in terms of price. (Note: This is the FIRST remodeling contractor that we have ever chosen to do business with a second time.) One of the owners, Justin, came out to the house and confirmed that we could have the same project manager again. We requested Bob Keene, as well as the same customer care manager, Kristen Corbett. Why? Because they had done such a great job last time and because they have always been pleasant, honest, flexible, and direct with us. So, Bob and Kristen helped us again with numerous design and materials decisions. They and the entire Moss team helped us stay on track. Moss, as a company, and as individual employees, knows how to keep a project moving forward and completed in the agreed upon timeframe. They were flexible when we decided to add crown molding to the scope of work. We were flexible in that it would take a bit more time. End result: Our daylight basement is stunning! The bathroom now has a great layout and is aging-in-place friendly and gorgeous! Our laundry room now works for us too. Bottom line: Moss does outstanding work by skilled, permanent employees; provides superior service (Bob and Kristen always took my calls or called me back on the same day), and offers a fair price. We would choose them again without hesitation. Check their references, and you will see lots of repeat customers.

Ruth A., Burke, multiple remodels

Moss Building and Design is fantastic! We used them last year for a major remodel to our new house, and we were very pleased. This year we wanted to make some major changes to our daylight basement. We again went through the process of soliciting bids from four solid remodeling companies to make sure that we had a good sense of cost. Based on our prior experience with Moss, their great employees and management, practical design, and price, we picked Moss again. Like last time, they were not the lowest bidder nor the highest in terms of price. (Note: This is the FIRST remodeling contractor that we have ever chosen to do business with a second time.) One of the owners, Justin, came out to the house and confirmed that we could have the same project manager again. We requested Bob Keene, as well as the same customer care manager, Kristen Corbett. Why? Because they had done such a great job last time and because they have always been pleasant, honest, flexible, and direct with us. So, Bob and Kristen helped us again with numerous design and materials decisions. They and the entire Moss team helped us stay on track. Moss, as a company, and as individual employees, knows how to keep a project moving forward and completed in the agreed upon timeframe. They were flexible when we decided to add crown molding to the scope of work. We were flexible in that it would take a bit more time. End result: Our daylight basement is stunning! The bathroom now has a great layout and is aging-in-place friendly and gorgeous! Our laundry room now works for us too. Bottom line: Moss does outstanding work by skilled, permanent employees; provides superior service (Bob and Kristen always took my calls or called me back on the same day), and offers a fair price. We would choose them again without hesitation. Check their references, and you will see lots of repeat customers.

Andrea K., Great Falls, kitchen

This is our fourth, and largest, project with MOSS and we were extremely pleased, as always. Our project manager, Matt, was very knowledgeable and detail oriented, taking care of us like family. Jodi, our Customer Care Manager, made the process as stress free as possible and the finish selection both easy and enjoyable. There was excellent communication from MOSS. We knew who was coming when and if there was a delay we were informed promptly. Their workforce was diligent and on-task. All of MOSS’s employees were careful, respectful, and very clean. During the project, the roofing sub-contractor had some difficulties. Another roofing subcontractor was quickly found that fixed the problem and MOSS got the project moving again. The other issue we had was that the cabinet coloring was uneven. Matt and Jodi worked with the cabinet manufacturer to have the fronts redone until they were perfect with very little hassle for us. We were exceedingly pleased with MOSS and highly recommend them. We already thinking of our next MOSS project.

Andrea K., Great Falls, kitchen

This is our fourth, and largest, project with MOSS and we were extremely pleased, as always. Our project manager, Matt, was very knowledgeable and detail oriented, taking care of us like family. Jodi, our Customer Care Manager, made the process as stress free as possible and the finish selection both easy and enjoyable. There was excellent communication from MOSS. We knew who was coming when and if there was a delay we were informed promptly. Their workforce was diligent and on-task. All of MOSS’s employees were careful, respectful, and very clean. During the project, the roofing sub-contractor had some difficulties. Another roofing subcontractor was quickly found that fixed the problem and MOSS got the project moving again. The other issue we had was that the cabinet coloring was uneven. Matt and Jodi worked with the cabinet manufacturer to have the fronts redone until they were perfect with very little hassle for us. We were exceedingly pleased with MOSS and highly recommend them. We already thinking of our next MOSS project.

Cheryl D., Herndon, bathroom & kitchen

This is the third time I have worked with Moss. The Moss employees are top notch. Kristen and Bob went out of their way to make me happy during the project. Here are just a few examples below. Kristen was great helping to narrow down millions of choices out there for me. She sensed my style and researched items for me in advance. For example, she researched lighting so I wouldn’t spend days trying to figure out what I wanted. From the pendant lights, to chandeliers, to sconces, I would taken over a year to figure that out. I took a picture of a unique vessel sink and waterfall faucet that I loved in a restaurant. Not only did Kristen find it, she made sure it was a smaller version that would fit my space. Left on my own, I either would have never found it, or ordered the wrong size. Bob was always ready answer any question or respond to any request I had. Moving lights, adding shelving, changing knobs, there wasn’t anything that he refused to do. He and Dean are perfectionists. Items I wouldn’t have caught, they took care of. The shelf where the microwave was to go was very plain. Dean decided to match the molding from the cabinets and put it on the shelf giving it a beautiful finished look. When it was done I thought, “Wow, what a difference!” He said he would remove it if I didn’t like it. I told him he was crazy, this is exactly why I hire Moss to do my jobs. Bob was on top of everything, filling all my requests. When the subcontractor didn’t build the trashcan properly, Bob went back to the subcontractor and insisted they make it right. He had them order the correct parts and reconstructed the built-in trashcan correctly. Moss makes the process easy. Expectations are laid out in advance, however, they are willing to work with you during the project to make changes. They pay attention to detail (note the molding example above). If something comes up during the project where the design will not work (say tiling) I would receive a call and have the opportunity to look at it and make a decision on how to handle it. Other contractors, I hear, will just make the decision themselves and the homeowner will have to live with THEIR decision. This doesn’t happen often, but, when it did, I was involved.

Cheryl D., Herndon, bathroom & kitchen

This is the third time I have worked with Moss. The Moss employees are top notch. Kristen and Bob went out of their way to make me happy during the project. Here are just a few examples below. Kristen was great helping to narrow down millions of choices out there for me. She sensed my style and researched items for me in advance. For example, she researched lighting so I wouldn’t spend days trying to figure out what I wanted. From the pendant lights, to chandeliers, to sconces, I would taken over a year to figure that out. I took a picture of a unique vessel sink and waterfall faucet that I loved in a restaurant. Not only did Kristen find it, she made sure it was a smaller version that would fit my space. Left on my own, I either would have never found it, or ordered the wrong size. Bob was always ready answer any question or respond to any request I had. Moving lights, adding shelving, changing knobs, there wasn’t anything that he refused to do. He and Dean are perfectionists. Items I wouldn’t have caught, they took care of. The shelf where the microwave was to go was very plain. Dean decided to match the molding from the cabinets and put it on the shelf giving it a beautiful finished look. When it was done I thought, “Wow, what a difference!” He said he would remove it if I didn’t like it. I told him he was crazy, this is exactly why I hire Moss to do my jobs. Bob was on top of everything, filling all my requests. When the subcontractor didn’t build the trashcan properly, Bob went back to the subcontractor and insisted they make it right. He had them order the correct parts and reconstructed the built-in trashcan correctly. Moss makes the process easy. Expectations are laid out in advance, however, they are willing to work with you during the project to make changes. They pay attention to detail (note the molding example above). If something comes up during the project where the design will not work (say tiling) I would receive a call and have the opportunity to look at it and make a decision on how to handle it. Other contractors, I hear, will just make the decision themselves and the homeowner will have to live with THEIR decision. This doesn’t happen often, but, when it did, I was involved.

Katie S., Fairfax, Kitchen remodel

Extremely pleased with our first-floor renovation. From Nick in Sales, Jason to help close the deal, Megan our designer, and Bob the project manager, we were listened to and treated respectfully...Prior to work starting, Bob told me he was hoping for 8-10 weeks. We were back in our kitchen in 8 weeks!... Some small details that I appreciated: 1)There was no dumpster in my driveway. Living on a pipestem is hard enough from a parking perspective. It was great not to have a huge dumpster taking up 3/4 of our driveway. Trash was put in the driveway but picked up within 2-3 days. 2)Moss Online. I loved being able to log in and view my schedule and it is great to look back to see design selections if I want to match anything for future purchases. 3)Clean up each day. The house was always left in a safe, usable condition. Working with Nick, Megan and Bob was seamless. They truly work together as a team to make things right for their customers. Highly recommend Moss (and we are already using them again for our fireplace!)

Katie S., Fairfax, Kitchen remodel

Extremely pleased with our first-floor renovation. From Nick in Sales, Jason to help close the deal, Megan our designer, and Bob the project manager, we were listened to and treated respectfully...Prior to work starting, Bob told me he was hoping for 8-10 weeks. We were back in our kitchen in 8 weeks!... Some small details that I appreciated: 1)There was no dumpster in my driveway. Living on a pipestem is hard enough from a parking perspective. It was great not to have a huge dumpster taking up 3/4 of our driveway. Trash was put in the driveway but picked up within 2-3 days. 2)Moss Online. I loved being able to log in and view my schedule and it is great to look back to see design selections if I want to match anything for future purchases. 3)Clean up each day. The house was always left in a safe, usable condition. Working with Nick, Megan and Bob was seamless. They truly work together as a team to make things right for their customers. Highly recommend Moss (and we are already using them again for our fireplace!)

Christine H., Fairfax, Kitchen remodel

Moss takes great pride in the reputation they enjoy and it shows in their approach to customers, in the culture of the business and directly in the employees. They have transformed my house, given my family the open kitchen concept of our dreams, and improved the way we use all the available space. Yes, I'll use them again!

Christine H., Fairfax, Kitchen remodel

Moss takes great pride in the reputation they enjoy and it shows in their approach to customers, in the culture of the business and directly in the employees. They have transformed my house, given my family the open kitchen concept of our dreams, and improved the way we use all the available space. Yes, I'll use them again!

Tom M Oakton, Basement with media room

Approximately six years ago we made the very difficult decision to finish our basement. Why was this difficult? For one, it was a very major expense. We also had no idea how to lay out the basement to get maximum benefit of the space. In addition, we had concerns of potential water damage to any investment due to previous linkage in the basement. Finally, neither my wife nor I felt we had any type of home design capability. To address all of these issues we selected Moss as our contractor. During our contractor selection process Moss was able to overcome each of our concerns. While in the construction process they periodically engaged us in modifications to the original design that would not only improve the functionality of our basement but also enhance the aesthetics such as; reallocating support columns to expand the usability of rooms, incorporating archways to tie into the design of the rest of our home, taking what we thought was a structural roadblock in the ceiling of our bar area by making it positive accent and finally, recommending flooring that would enhance the look of our investment. All in all we are extremely pleased with the final product and truly enjoyed the collaborative process. We feel this was money very well spent in terms of additional usage of our home as well as significantly increasing the value.

Tom M Oakton, Basement with media room

Approximately six years ago we made the very difficult decision to finish our basement. Why was this difficult? For one, it was a very major expense. We also had no idea how to lay out the basement to get maximum benefit of the space. In addition, we had concerns of potential water damage to any investment due to previous linkage in the basement. Finally, neither my wife nor I felt we had any type of home design capability. To address all of these issues we selected Moss as our contractor. During our contractor selection process Moss was able to overcome each of our concerns. While in the construction process they periodically engaged us in modifications to the original design that would not only improve the functionality of our basement but also enhance the aesthetics such as; reallocating support columns to expand the usability of rooms, incorporating archways to tie into the design of the rest of our home, taking what we thought was a structural roadblock in the ceiling of our bar area by making it positive accent and finally, recommending flooring that would enhance the look of our investment. All in all we are extremely pleased with the final product and truly enjoyed the collaborative process. We feel this was money very well spent in terms of additional usage of our home as well as significantly increasing the value.

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