How To Choose The Right Contractor

by Leora Kahn on March 02, 2017

By: Leora Kahn

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Like any large investment, remodeling a home is a big decision. Needless to say, a lot of thought and research must be put into the process. With several options in the Northern VA area, how are you supposed to choose the right contractor? Furthermore, how do you know which contractor is the “right” one for you? Mike Holmes from Holmes on Homes offers some advice on the subject matter, and here is what we have to say about it.


Referrals and References

“If your friends and neighbors have had a renovation and you like what you see, ask them who did it.”

75% of our customers are referrals or repeat customers. As a result of the countless requests by Moss Building & Design customers who already know and trust the Moss name, we also offer home services needs including plumbing, electrical, handyman services and much more. Once you are a MOSS customer, you are part of the MOSS family for life.

“The next step is to start calling references….lots.”

We will provide customized references that are relevant to your project.

Fixed Cost Proposal

“When it finally comes time to sign the contract, you want to see things listed in absolute detail.”

Our MOSS Online capability allows you to plan for every detail of your project along the way. We provide you with a fixed cost proposal that includes details on scope, costs, materials, and payment schedules.  At any point throughout your MOSS experience you can login and look over the details of your project with full transparency.'

Personal Relationship

“You want to make sure that your relationship with your contractor is a good one. A good relationship means that… you establish ground rules and expectations.” 

Your vision is established through a collaborative approach. Our sales consultants listen to your needs and suggest the best path forward. It is a very hands on, open, and communicative process. You will never feel alone at any point throughout your MOSS experience.

Years of Experience

“A good general contractor is a manager and an overseer, as well as an experienced tradesman in his own right.” 

MOSS is a family owned remodeling company. Our industry best project management team has over 200 years of combined experience.

“Design professionals such as architects and interior designers are essential.”

Our designers and architects have over 200 years of design experience and over 7,000 completed projects. We are with you along every step of the way, and utilize superior design tools, such as MOSS 360.

Quality of Work

“The quality of their finishing will give you a good idea of their workmanship and how much they care.”

The quality of our work is unparalleled and award winning, so we decided to put our money where our mouth is. We are the ONLY full service remodeler to offer a Lifetime Warranty! We stand by our quality of work, forever.

“Thoroughly checking out the contractor before you sign a contract is the one that’s going to save you.”

Do your homework before hiring a contractor! A useful tool when getting started on your remodeling project is a list of questions to ask your prospective contractors. MOSS more than satisfies this level of screening (which we consider the bare minimum). You can print your contractor’s guide here.

  1. Does your business carry a current Class ‘A’ Contractor’s License?  Verify it!
  2. Check the Consumer Affairs Branch of your local government to see if a complaint has been filed against the Contractor.
  3. Can you provide proof of liability insurance and workman’s compensation?
  4. Can you supply a reference package?
  5. Does your business provide a warranty?
  6. Does your business provide a full-time customer service representative?
  7. Are you a member of NARI (National Association of the Remodeling Industry)?

But don’t just take our word for it! Do your own research. Read our testimonials and learn more about us on Houzz, Angie’s List, Facebook, and BBB.

Best Contractor in Northern VA

Did you know that not only was Moss Home Services just voted The Best Handyman 2017 by the readers of Arlington Magazine, but Moss Building and Design is also the reigning Best Remodeler?! Thank you so much for your support throughout the years, and we look forward to being your one stop shop for all your home improvement needs. If you are thinking of a home remodel, the professionals at MOSS are here to help.  If you have general questions, call MOSS at 703.961.7707 or email

Tagged as: Home Remodeling