Mature Home Is New Again For This Young Family
This couple dreamed of a kitchen and family room combo with great flow and function where they could comfortably host family and friends. Nailed it!
Customer Focus
The MOSS design team sat down with the homeowners and went through every single option. With COVID and the distance from the job site to the MOSS office, most sessions were virtual and set to align with the clients’ work schedules. The homeowners felt all of their ideas were brought to life and the design team added interesting pieces and ideas they really liked.
Early in the design process, they decided a focus wall would be amazing. The client loves shiplap but didn’t want anything that looked too country. Our designer and project manager worked together to create a fireplace wall that combined tile, shiplap and a custom mantel for a result that has become one of the most gorgeous parts of the remodel.
With young, active kids, the clients needed a space that could serve as a dump zone for backpacks and sports gear. Combining an underutilized carport shed and a low-functioning pantry resulted in a beautiful, very useful mudroom.
The homeowners expressed that one of the most exciting parts of the process was working with the designers and coming up with new ideas. For example, there was an odd area on one side of the kitchen and our designer suggested making it a double-door pantry. The client’s jaw dropped because she never envisioned having enough storage space to conceal all of her appliances and backstock. She said “It is one of those surprises that came through the design process that we were not expecting and is now one of our favorite parts of the kitchen. We wanted out-of-the-box thinking and that’s what we got.”
Safety
The family moved out of the house during most of the renovation, but visited often to monitor progress. They were impressed that all safety protocols were followed as if they were still living in the home.
Performance
MOSS 360 was another element that told these homeowners MOSS was the right fit for them. “Doing a renovation this big, to be able to walk into the space virtually and get a sense of how it would feel and the distance between things was really great. It gave us the confidence that this was right and we wanted to move forward. It’s super accurate from the finishes to the colors. And the result is exactly what the design looked like. It’s exactly what we wanted.”
Another example of high performance had to do with the wall that was removed between the dining room and the kitchen which housed a pipe. The clients got nervous because they were afraid they would have to have a column in middle of island, which would break up the open feel they were going for. The MOSS team came up with the solution of creating a coffered ceiling in which to conceal the plumbing. This ended up being not just functional, but a stunning element of the kitchen.
Fairness
From the get-go, these homeowners stated they were looking for value and they got exactly that. The sales team spent all the time they needed to be sure they understood all aspects of the project and all of their questions were answered. The clients were given many options during the selection process within their budget and are very pleased with the outcome.
Quality
The selection process took some time because the homeowner wanted to make sure everything was just right. She is “obsessed” with her backsplash, she loves it so much, particularly the way it was installed. She noted that the installers looked at all the marble tile that was delivered, sorted it by its natural color variation and took great care to coordinate the colors in the three different areas. The attention to detail meant the world to her.
Project Gallery
“I loved my project manager’s attention to detail and how he listened to my concerns and answered all questions. He made the entire construction phase so fun. It was such an enjoyable and awesome experience. In the end, I felt sad that it was over. I have already recommended Moss to a number of friends and coworkers who are looking to renovate.”