Jenn Zschunke, Moss Community RelationsBy – Jenn Zschunke (jzschunke@mossbuildinganddesign.com)

Did you know that there are over 600,000 contractors in the US? That is an astoundingly high number – and makes the idea of possibly starting a basement remodel, a bit overwhelming. Where to start? How to choose a contractor? Fortunately, Moss has been consistently rated in the top 100 contractors in the entire country; guaranteeing that our clients receive top notch service and quality remodeling. What sets us apart, besides our commitment to quality, are our unique remodeling processes. For those just considering a remodel, our experts provide more detail:

What is the process when we start with Moss ? From start to finish, how much time does it take to remodel a basement? Will there be someone to help us make selections?

Moss offers a free estimate and design.  When you call Moss, our Customer Care Managers will schedule an appointment for you with a Sales Consultant. At this meeting, the Sales Consultant will listen and understand your needs and the goals you have for the space. After this meeting, you will receive a proposal that covers all aspects of your basement remodel, including the work we will do, a design layout, and the final price.

When Moss begins remodeling your basement, the typical start to finish time is, on average, 6 weeks. A great aspect of Moss is the team that will surround you throughout the project.

Your Sales Consultant, who is your first contact, meets with you to get a sense of your needs and how best to serve you and the space. From here branches the rest of your project team: your Customer Care Manager, Project Manager, and turn-key team.  Your Customer Care Manager can help you with questions about selections and  be available to go with you to pick out flooring or lighting.  Your Project Manager will communicate clearly and efficiently  throughout the whole process and be there to answer any questions you may have about your home remodel.

The turn-key team is a unique aspect of Moss. This team consists of 3 members who are all experts in their trade: Master Electrician, Master Plumber, and a Master Carpenter. These team members will be the same all throughout the process so you have the peace of mind of knowing who is in your home.

basement renovation

How many different Moss employees will be working on my basement at any time? How will I know when and who to expect at my home?

One of the best aspects of working with Moss on your basement remodel  is our turn-key teams. During the construction phase, there will be a group of Moss team members (2-3 individuals; depending on the trades required in your basement) that will be at your  home from start to finish, every step of the way. There are only a few specialty trades that will be there other than the Moss team such as flooring crews or countertop companies.

Our employees are the best at what they do and all team members are certified and background-checked. With this in mind, and our great turn-key approach, you can have comfort knowing who is at your home on a given day. The turn-key team approach is a client favorite as our clients begin to build a relationship with the team since they will be in the home throughout the duration of the project.

You also have the benefit of access to Moss Online, our web-based project management tool, that allows you to track every aspect of your basement remodel, including your work schedule to know what technician will be at your home as well as track any selections you have made for your basement remodel including cabinetry, countertops, flooring, etc.

What are Moss’ warranties?

Moss offers a three year warranty of any labor performed in your home. Manufacturer warranties vary and apply separately. If there is an issue after your basement remodel is complete, you can contact anyone who worked on your remodel, from the Sales Consultant to your Customer Care Manager to discuss the issues. Moss will always work with our clients to ensure that they are completely satisfied with any work performed in their homes.

Northern VA Contractor

Jenn Zschunke is a part of the Community Relations department.  She plans HandyMom 101 workshop programs for Moss and coordinates philanthropic activities in her local community. 

For more information on your home remodeling needs, contact the experts at Moss Building & Design at 703.961.7707 to go over your ideas.

 

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by Madeline Pillow on November 24, 2014

(But not in a Kardashian way)

Jeannine Miller, Moss Building & DesignBy – Jeannine Miller (jmiller@mossbuildinganddesign.com)

You know that awesome feeling when your idea actually pans out like you had hoped? Yeah, I got that. We hosted our first ‘public’ HandyMOM 101 workshop and it was fantastic!

Moss Building & Design

Typically, our workshops are presented to women’s groups who are looking for a monthly speaker or activity. However, we often hear from individuals who don’t belong to a formal group but  would love to learn some new DIY skills. To that end, we decided to hold a workshop and invite people we have met over the years who may or may not have had the chance to be part of a group workshop.

home improvement

We weren’t sure what the response would be, so I was thrilled to have over 100 women interested in coming. Our guests braved a cold and rainy night to spend the evening with us and we’re so happy they did. While enjoying some wine and refreshments, the ladies perused the beautiful closet and garage showrooms of our co-hosts and organizational specialists,Tailored Living featuring Premier Garage. Then we headed into the warehouse to get to work. Moss Building & Design Sales Consultant Damon Cruz drew on his expertise (and charming personality) to show the ladies how to patch wall holes.

handymom101

The experience was quite entertaining as well as educational. Putting their newly-acquired skills to the test, five ladies competed in a “Patch Off” contest. This contest was a first for us, but it certainly won’t be the last. It was a lot of fun and the ladies were really good. We put Damon on the spot and forced him to select a winner and he chose Shelly Hess. Shelly is no stranger to home improvement and really enjoyed adding hole patching to her DIY skill set. As the winner, she received a gift basket containing all the items she will need to put her new skills to use in her own home.

And the prizes just kept coming…Amazon gift cards, more gift baskets and a FREE Handyman For A Day were all part of the evening’s festivities. It was a blast and we look forward to hosting more public HandyMOM 101 workshops in 2015. Join us!

Moss Building & Design

 And now, a word from my sponsor: If you’re in the market for some home remodeling, call the experts at Moss Building & Design. We will consult with you and help you explore the many possibilities for updating your home. Call 703-961-7707 to schedule an appointment for a free estimate. In addition to blogging about all things home and family-related, Jeannine Miller manages Moss Building & Design’s Community Relations Department, which includes the popular HandyMOM 101 and HandyGirl 101 workshop programs.

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What’s In It For The Girls?

November 24, 2014

by Pam Kopiak (PKopiak@mossbuildinganddesign.com) The HandyGirls that is.  Why should they join us for one of our HandyGirl 101 workshops?  There are plenty of reasons with the most important one being – they always have a lot of fun! This past Monday, Moss Building & Design traveled to Arlington, VA to meet with Glebe Elementary School’s 5th grade Girl Scout Troop #5200.  It was a BIG troop with a lot of energy!  We were prepared to help get some of the energy used up in a fun, yet productive, way. The girls learned new skills  – how to spread Speed-Set with a trowel, how to cut tile with a tile cutter,and how to spread grout with a floater.  And also very importantly – how to clean up their work with a sponge!  I tell you, I think sponges are underrated.  In this workshop, the sponge might just be the star of …   
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Frequently Asked Remodeling Questions Answered by Northern VA’s Top Contractor

November 19, 2014

Get Your Home Improvement Questions Answered By a Top Remodeler  An addition can leave you with many questions prior to the beginning of your project and in this second part of our FAQ addition blog, we look to answer your questions about the remodeling process.This blog covers additional questions that we often receive from clients at an initial consultation or as we talk further with them about their addition.  Q:  How would you handle project delays during our renovation? A:  Delays are a common event and remodeling is no exception.  Even though delays could factor into a project on a small or large scale despite best efforts, it’s all about the care one takes in response to these delays. At Moss, we offer a solution to this unforeseen possibility through our extensive work in the pre-construction phase and our communication. From the initial consultation through pre-construction, we keep our clients …   
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Northern Virginia Contractor Answers Your Basement Remodeling Questions

November 19, 2014

 Basement Renovations Questions By – Jenn Zschunke (jzschunke@mossbuildinganddesign.com) At Moss, we  receive a range of questions from clients about what goes into a basement remodel. Whatever stage you might be in the process, these answers from our professional staff should help give you a good mental foundation of what is involved with finishing your basement – and hopefully make you excited about starting the process! When beginning to think about a basement remodel, how should we start? Before you start your basement remodel, think about what sort of space you want – in addition to the basic finishing (floors, walls, lighting, etc.). Do you want to have a separate playroom for younger children? Do you want to have a TV and/or create a media room? Would it be good to include a bar or a fridge/eating area for snacks or entertaining in your basement? We suggest thinking about your vision …   
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Northern Virginia Contractor Exceeds Client Expectations with Project Management Tool

November 19, 2014

Using MOSS Online During your Home Improvement In September 2013, we announced the use of a new tool, Moss Online (MOL), to help our clients get a transparent look at their project. This project management tool allows another way for clients to communicate with the Moss team, and to oversee all the components of their job. How Northern VA Residents Use Moss Online From work schedules to approving change orders, our clients use Moss Online to keep everything organized in one place which ensures a smooth process. As a customer, you will be able to communicate with your team on MOL including your Project Manager and Customer Care Manager. While your Project Manager handles the everyday managing on your project, your Customer Care Manager is your advocate throughout your home improvement. They will assist you with everything from selections to navigating MOL. One of our Customer Care Managers, Kristen Corbett, …   
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Adding Value to Your Basement Remodel with a Bathroom

November 17, 2014

Northern VA Basement Bathroom     By – Jenn Zschunke (jzschunke@mossbuildinganddesign.com) There are many ways to have a finished home space that you and your family love all while staying in your budget. One way is through the addition of a basement bathroom that can be extremely beneficial to a family’s vision for their basement, add good value, and really “finish” a basement to make it a space with even more appeal (especially also to guests!). One way to think about the addition of a bathroom in the basement is that if spaces (like a laundry room or storage area) have been left unfinished, there is room to maneuver walls to create a small area for a bathroom. Basement Remodeling in Northern Virginia How would this addition make your basement space feel? Basement ceilings are lower than above-ground rooms, so, Moss would be able to work with your family and accommodate …   
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Addition Questions Answered by Northern Virginia’s Top Contractor

November 13, 2014

Preparing for your Addition An addition, whether a two story or a room addition, will require more work and family preparation than most of your other remodeling needs. Also, an addition, because of the scope, requires a family to plan out the investment to ensure the experience will turn out the way they plan. And though most homeowners understand the effect construction may have on their day to day lives, there are still questions and concerns. As part of a two-part series, we will share some questions that come up from homeowners as they consider an addition for their home: How will my addition impact the landscape of our lot? When building an addition, there is virtually no way  to avoid the effect that construction will have on your yard and adjoining plants. If you are planning an addition, chances are that landscaping is something that is a lower concern on …   
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Election Ads: Making me feel superior, one view at a time

November 9, 2014

    By – Jeannine Miller (jmiller@mossbuildinganddesign.com) As I’ve mentioned before, we ‘cut the cord’ from live TV last year.  It’s been relatively painless with the exception of sports – not being able to watch my Cardinals in the playoffs was tough, but we rocked it old school and listened to the radio broadcasts and managed to survive. One perk I never even thought of was not having to endure all of the election ads.  As I read friends’ social media posts about this negative campaign or that, I had no idea what they were talking about – hallelujah!  What I did miss a tiny bit were the blunders.  Just like with Christmas cards, I love an epic political ad fail, so I did a little looking around and found two of my favorites.     Good stuff, right? And now a word from my sponsor: If you’re in the …   
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Meet Moss: Damon Cruz

November 5, 2014

Meet Moss is our new series where we introduce an employee bi-weekly.  We’ll describe what they do here at Moss as well as some fun and interesting facts that you may have never guessed!  We’ll also share a photo so that you can put a face to the facts and get more familiar with our employees. This Week’s Meet Moss Employee is Damon Cruz: Damon Cruz is a Sales Consultant for the Alexandria, Arlington and Vienna regions. These areas are very familiar to Damon as he grew up in southern Maryland, twenty minutes outside of Old Town, Alexandria. He still lives on the same family farm his great grandfather began 100 years ago as a tobacco farm.  He has been a part of the construction industry for over 15 years. He really enjoys working one on one with clients. “The best part of my job is working with new clients every day as …   
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